Mission and Vision - Coles Pond Store

Mission and Vision

To be the best retailer of pond and water-garden products. Providing our customers with the highest degree of customer service; creating an experience where all the customer’s needs are met.

It is our goal to be the Ontario’s premier retailer of water garden and pond products. We are a company that is committed to providing an experience rather than a transaction. We pride ourselves in offering the highest quality and broadest range of pond pumps, plants, filtration and associated water garden products. Furthermore we do this at competitive prices and in a pleasant shopping environment.

Our aim is to exceed the expectation of all our customers. We believe selling the product is only the first step in our relationship with the customer. We strive to provide the highest level of service, knowledgeable advice and relevant information in a positive and pleasant environment.

We will be a company that shows:

  • Love to our community
  • Commitment to our customers
  • Concern for our employees
  • Commitment to the environment
  • Our faith and values in our everyday activity

Every day we will come to work in pursuit of this goal. We are passionately committed to achieving and exceeding this vision. This is why we open our doors each day.